The Sr. Library Information Specialist works in the Interlibrary Loan Department and reports to the Interlibrary Loan Manager. This position will work on a team to process interlibrary loan requests, provide patron assistance, and will serve as a subject matter expert on interlibrary loan processes and guidelines. They will work with the rest of the Interlibrary Loan team and the Head of Resource Sharing to ensure efficient and effective services that meet the needs of the University Libraries’ constituents.
- Works collaboratively with other members of the Interlibrary Loan team.
- Processes requests for research materials.
- Serves as a primary point of contact for users of the interlibrary loan service.
- Develops and maintains documentation.
- Troubleshoots technical and workflow issues.
- Demonstrates commitment to Equity, Diversity, and Inclusion, evidenced through direct action.
- Communicates clearly inside and outside the department to ensure timely service.
- Oversees student employee work; provides training and regularly checks for quality.
- Completes project work in an efficient and independent manner.
- Other duties as assigned.
The University Libraries are fully committed to creating and maintaining an anti-racist and anti-oppressive environment for a diverse academic community of faculty, staff and students. Recent initiatives are outlined on the University Libraries’ Equity Committee page: https://library.umkc.edu/dei-committee. We seek individuals who will contribute to library-wide efforts to implement and maintain anti-racist and anti-oppressive practices in all services and who are committed to the core campus values of learning, diversity, integrity, accountability, respect, and collaboration.
A Bachelor’s degree or an equivalent combination of education and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary
Experience working in a library
Successful experience in a customer service role
Ability to work independently and collaboratively in teams that encompass a range of roles and knowledge
Demonstrated attention to detail
Experience working with interlibrary loan systems (ILLiad, OCLC WorldShare, Clio, BSCAN ILL, etc.)
Full Time/Part Time
$16.00 to $17.00 per hour commensurate with experience, education, and internal equity.
This position works a set schedule (determined by employee and Supervisor), Monday through Friday, generally between 7:30am and 5:00pm, for a total of 40 hours weekly.
The UMKC University Libraries support flexible work arrangements in keeping with the Flexible Work Arrangement Policy. Flexible work arrangements should support the mission, goals, and functional role of the employee, department, and university. See the University of Missouri System Human Resources page on Flexible Work Arrangements at https://www.umsystem.edu/ums/hr/tmr/flexible-work-arrangements.
July 10, 2022
Applicants must combine all application materials (cover letter that directly addresses how you meet the requirements of the position, resume or curriculum vitae, and list of 3 references with contact information) into one PDF or Microsoft Word document and upload as a single attachment. Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).
For questions about how applicants apply, please call UMKC Human Resources at (816) 235-1621, or if you are experiencing technical problems, please call (855) 524-0002.
You may address your cover letter to: Gail Williams, Interlibrary Loan Manager. For all inquiries about the position, please contact the UMKC University Libraries Administration Office at (816) 235-1531 or firstname.lastname@example.org.